Requesting Support during Business Hours (8:00 am to 5:00 pm, Monday - Friday)

Phone: (585) 475-0605

Calls are answered live and we immediately start resolving your service requests.

Email: service@atscgc.com

Calling us is your best option to get immediate support, but drop us a line and we will get back to you ASAP.

Remote Support Portal: atshelpme.com

Use our remote support portal to allow remote access to your computer.

After-Hours and Weekend Support

Phone: (585) 475-0605, Prompt 1 for emergencies

Leave your name, company you work for, and a callback number. Our on-call engineer will be notified of the voicemail and will return your call ASAP.

Vendor Support

Use the following vendor suppoprt websites for self help, warranty information, and driver updates.

Microsoft Support | Dell Support | HP Support | Lenovo Support

Customer Tools

Secure Password Generator

 

Generate

Securely send sensitive info to and from ATS

Useful for sending passwords and personally identifiable information (PII).

 

Open the Tool

Test your Internet speeds

 

Based on the FCC’s official broadband definition minimums the average business requires at least 25 Mbps of download speed and 3 Mbps of upload speed to conduct everyday tasks like emailing, exchanging files, using cloud-based software, and videoconferencing.

However, business internet speed requirements vary significantly between businesses, and your speed needs will likely increase as your business grows and you adopt more data-intensive processes.